At our store, we are committed to providing high-quality shoes and excellent customer service. If you are not satisfied with your purchase, we will be happy to provide you with a refund or return. Here are the details of our refund and return policy:

1. Return cycle
   We offer a 7-day return policy. You can apply for a return within 7 days of receiving the product.
2. Meet the return conditions
   In order to be able to return smoothly, the product must meet the following conditions:
   The product is unused and retains the original packaging and tags.
   No obvious dirt or damage.
   Any included accessories and documents should be attached.
3. Return request process
   To make a return, please follow the steps below:
   Contact customer service: Please provide your order number and reason for return through our Contact Us page.
   Get a return authorization: Our customer service team will review your request and send a return authorization (RA) with the relevant return address.
   Prepare the return package: Please package the product properly and include your order information and RA number in the package.
   Returning Items: Return the item to the specified address at your own expense, unless the item is defective or incorrect.
4. Refund Processing
   Once we receive your return package and confirm that it is eligible for return, the refund will be refunded to the payment method you used. It usually takes 5-7 business days to process a refund, which may depend on the processing time of your bank or payment provider.
5. Exchange Policy
   If you would like to exchange the size or color, please request a refund in accordance with the above return policy and place a new order for the item you want. Due to limited stock, please do so as soon as possible to ensure that you get the product you need.
6. Non-returnable Items
   The following items are not eligible for return policy:
   Discounted clearance items.
   Special order items.
   Accessories other than shoes (such as socks, insoles, etc.), if they have been opened.
7. Return Address
   Please use the specified return address after providing return authorization from the customer service team.
8. Contact Customer Service
   If you have any questions about our refund and return policy or need further assistance, please contact us via the following methods:
   Email: Jorge@thewhimsicalshop.com
   Phone: 6577514973
   Address: 128 S 5th St Apt C, Montebello, CA, 90640
   Company: The Whimsical Shop LLC

Thank you for choosing our products. We look forward to providing you with a great shopping experience!